Terms Of Use

Privacy:

According to the GDPR (General Data Protection Regulation) – “General Data Protection Regulation” [Regulation (EU) 2016/679 of the European Parliament], the company “VotanaMetsovou” informs you that:

1. has every right to contact the customer for his purchase by e-mail as well as to pass to third parties (transport company – courier) the necessary information for the realization of the contract (sale).
2. the fields that are stored for the processing of the order are the following: Name, Address details of the residence, Telephone, e-mail, Details of the address of the business premises, TIN, Tax Office (in case of invoice).
3. for security reasons, the ip with which you make your purchase is saved.
4. you have the absolute right to request by email the deletion of your account and all your details. Additionally you can request the processing of your data.
5. you agree to export to csv all your data as well as to the orders you have placed on our site.

The online store votanametsovou.gr:

Precisely applying the principles of personal data protection, provided by International and European law governing matters relating to electronic commerce (Directive 2000/31 / EC, Presidential Decree 131/2003) as well as the Law on Consumer Protection (N 2251/1994) which regulates issues related to distance selling and the relevant provisions of the Greek law (Law 2472/1997) for the protection of the individual and the protection of personal data as supplemented by the decisions of the Chairman of the Protection Committee Of Personal Data, the P.D. 207/1998, 79/2000, article 8 of Law 2819/2000 and of European law with the directives 95/46 / EC and 97/66 / EC, explicitly states that it is not going to make any unfair use of your personal in no way discloses, discloses, sells, leases or exchanges your personal information and the information you submit to any third party. By submitting material to our server, you agree that the material does not contain untrue, illegal or in any way unsuitable for use and publication.

Legal Note:

By visiting the website or using material from these websites, you accept the following terms. Please note that you are not allowed to use the Website if you do not accept the following terms.

1. Copyright
   The content of this Website is the intellectual property of votanametsovou.gr, subject to any rights not expressly granted herein. All copyrights of this Website contained therein belong to votanametsovou.gr or to third parties legally concerned. By accessing this Website you agree to be bound by the above copyright laws.
2. Third Party Websites
   To facilitate your access to its websites, votanametsovou.gr may include links to Internet sites which are owned or operated by third parties and are responsible for their own content.
3. Limitation of Liability
   Votanametsovou.gr has made every effort to display as accurately as possible the products available by viewing photos, descriptions and specific comments. However, this website may contain errors (typographical, numerical and visual). Votanametsovou.gr does not guarantee the accuracy or completeness of the illustrations and descriptions or the reliability of any advice, opinion, statement or other information mentioned or available on this Website.
4. Modification of the terms
   Votanametsovou.gr reserves the right to modify or renew the terms and conditions of transactions and undertakes the obligation to update this text for any change or addition to the terms.
5. Product Warranty
   The manufacturer’s guarantee is offered in all the goods of our online store. In case you wish to make a purchase and you have any questions about the product, the manufacturer or the duration of the offered guarantee, you can contact us through the contact methods mentioned in our online store.
6. Product Photos
   Product photos may have color differences.
7. Pricing Policy
   The prices of the products that are listed in our online store are the final ones (including the legal VAT), are determined by our company and are competitive with the market prices. Our online store has the right to change prices without notice. Of course, the customer pays the amount stated in his order and it does not matter if by the date of delivery the price has changed.
8. Applicable Law
   All transactions you make through votanametsovou.gr are governed by International and European law governing matters relating to e-commerce (Directive 2000/31 / EC, Presidential Decree 131/2003) as well as the Law on Consumer Protection (N 2251/1994) regulating issues related to distance selling.
9. Products delivery
   The delivery of the products is done exclusively through cooperating companies (courier) with votanametsovou.gr and is always done on the sidewalk.
   The delivery time of the orders is 9: 00-17: 00. Please do not specify a delivery time as the delivery time will be arranged by telephone with the carrier.
10. Return – Product Replacement – Order Cancellation
    The products supplied by the online store votanametsovou.gr can be returned in cases (1,2) in which:
    1) a wrong product has been added to the order so the customer should contact us directly, either by phone or via email, to make the change.
    2) the customer has received products of poor and defective quality (in order to determine the poor and defective quality and to replace the products, the customer is obliged to send us photos in digital format at info@votanametsovou.gr)

Also, we do not accept returns on products that have been modified / opened / used and are not returned in their standard packaging along with all purchase documents. Shipping costs are non-refundable.

Votanametsovou.gr is not liable to users for damages that may arise from the execution or non-execution of their order once the products of the order have been delivered to the carrier for delivery to the user. If there is such an issue, contact us and we will indicate the contact details of the transport company. Upon receipt of the products the customer has the obligation to check the product.

In case of return of products, which have been received by courier or courier, they must return to our headquarters in the same way, even in case of defective product (the transfer is borne by the customer).

In any case and for all the above cases (1,2) the maximum return period for replacement may not be extended beyond fourteen (14) calendar days from the date of receipt. In addition, for all the above cases (1,2) the product to be replaced-repair must be accompanied by the original proof of purchase. For all the above cases (1,2) the products to be replaced-repaired must be in the condition received by the customer, completely unused (as new) and without damage and their packaging must be the one that normally accompanies the product and is in excellent condition, along with all the documents that accompanied the product (eg DAT, Retail Rep. etc.).

Prior to each return, it is recommended to contact us by e-mail at info@votanametsovou.gr.

In any case, return and replacement is possible under the following conditions:

• contact the Online Store the same or the next working day
• the product has not been used
• the product is accompanied by all the necessary documents, proving the transaction (eg DAT, Retail Rep. Etc.).

Specifically:

• if the product shows a manufacturing defect, we replace it immediately free of charge. Also if the customer returns the products by non-cooperating transport / courier of the company then the costs are borne by him in any case (even if the product is defective).
• in case we sent you the wrong item, we send you the right one and bear the cost of transporting the wrong product.

In case the products are not returned within 14 days then votanametsovou.gr may not accept any return and replacement.

Product that has been sold with an extra gift should be returned with the extra gift.

In case of repeated returns or in the event that votanametsovou.gr at its absolute discretion, considers that the consumer abuses the right of return or acts in bad faith is entitled to refuse the return of the product even if the above terms and conditions are met.

In case the customer refuses to receive the parcel (s), then the company votanametsovou.gr has the right to return only the value of the product. The transport costs in each case are borne by the customer. Prerequisite, to have preceded by telephone communication with the respective store where the purchase took place.

In case of products to be returned in the above cases that you purchased from our online store, you must notify us immediately in writing by e-mail or by phone, on the subject of “Order Return Application” stating date / document number / name / surname of purchase within the above deadline. Provided that you receive a written return approval from votanametsovou.gr, the address to which the products to be returned must be the corresponding address of the contact details, WITH THE INDICATION “REQUEST FOR RETURN ORDER”.

To avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order the condition of the products sold and their packaging intact, in order to identify any obvious defects. In case you find a defect you must contact our online store immediately after delivery the same day through the contact form that you will find on our website or by email & phone at the store where the purchase took place. The return policy of votanametsovou.gr does not concern defective products, which are covered by their respective warranties.

Order cancellation:

The order can be canceled in the following cases: before the order is completed, during the electronic order process you can “back” and remove the quantities of products from your cart by clicking on the “remove” button. An order can be canceled within 24 hours of receiving it and only if the product has not been shipped before.